Wed. Feb 21st, 2024

If the idea of planning a vacation fills you with dread and anxiety, fear not! Let me introduce you to the knight in shining armor of the travel world – the perfect travel agent. Picture this: a seasoned expert who possesses an encyclopedic knowledge of far-flung destinations, secret travel tips, and an extensive network of industry connections. A travel agent can transform your dream getaway into a breathtaking reality and effortlessly navigate the labyrinth of the travel industry. In this thrilling guide, we’ll unravel the secrets to finding this elusive creature, uncovering the hidden gems of the travel agent realm. So buckle up and get ready to embark on an adventure of a lifetime as we delve into the art of discovering the perfect travel agent!

Understanding the Importance of a Travel Agent

In this digital era where online travel booking platforms are abundant, one might question the relevance of travel agents. However, the truth is that travel agents still play a crucial role in ensuring a seamless and enjoyable travel experience. Here, we will delve into the importance of travel agents and debunk some common misconceptions surrounding their role.

The role of travel agents in the digital era

Despite the rise of online booking platforms, travel agents continue to thrive due to the personalized and expert services they offer. Travel agents have extensive knowledge of various destinations and can provide valuable insights and recommendations based on their experiences and training. They stay up-to-date with the latest travel trends, hotel deals, and airline promotions, allowing them to curate tailored itineraries that cater to each traveler’s unique preferences.

Moreover, travel agents serve as a one-stop shop for all travel-related needs. From booking flights and accommodations to arranging transportation and activities, travel agents can handle every aspect of your trip, saving you time and effort. They can also assist with visa applications, travel insurance, and other essential documents, ensuring that you are well-prepared for your journey.

Benefits of using a travel agent for your travel plans

There are several advantages to utilizing the services of a travel agent when planning your travels. These include:

  1. Expertise and insider knowledge: Travel agents possess in-depth knowledge of various destinations, including lesser-known gems and off-the-beaten-path experiences. They can provide valuable advice and recommendations tailored to your specific interests and preferences, ensuring that you make the most of your trip.

  2. Time and stress savings: Planning a trip can be overwhelming, especially when faced with countless options and logistical considerations. Travel agents can take care of all the details, from researching and booking accommodations to organizing transportation and activities. This allows you to focus on enjoying your trip without the stress of planning.

  3. Access to exclusive deals and perks: Travel agents often have access to exclusive deals, discounts, and upgrades that may not be available to the general public. They have established relationships with hotels, airlines, and tour operators, enabling them to secure better rates and added benefits for their clients.

  4. Assistance during emergencies: In the event of unforeseen circumstances or emergencies, having a travel agent to rely on can be invaluable. They can provide support and guidance, helping you navigate any challenges that may arise during your trip.

Common misconceptions about travel agents

Despite the numerous benefits of using a travel agent, there are still misconceptions that deter people from seeking their assistance. Let’s debunk some of these misconceptions:

  1. Travel agents are expensive: Contrary to popular belief, travel agents do not charge exorbitant fees for their services. In fact, many travel agents earn their commission from the providers they book with, meaning that their services are often free for the traveler. Even if a fee is charged, the expertise and savings they can provide often outweigh the cost.

  2. Online booking is more convenient: While online booking platforms offer convenience and flexibility, they lack the personal touch and expertise that travel agents provide. Travel agents can offer personalized recommendations, assist with complex itineraries, and provide support throughout your journey, making the overall experience more enjoyable and stress-free.

  3. Travel agents are obsolete: With the rise of technology, some may assume that travel agents are no longer necessary. However, the expertise, insider knowledge, and personalized service that travel agents offer cannot be replicated by algorithms or online platforms. Travel agents remain an essential resource for travelers seeking a seamless and memorable travel experience.

By understanding the importance of travel agents and dispelling common misconceptions, you can make an informed decision when it comes to planning your next trip. Partnering with a travel agent can enhance your travel experience, providing you with expert guidance, time savings, and access to exclusive deals. So, why not consider enlisting the services of a travel agent for your next adventure?

Researching and Identifying Potential Travel Agents

Key takeaway: Travel agents play a crucial role in ensuring a seamless and enjoyable travel experience, despite the rise of online booking platforms. By understanding the importance of travel agents, travelers can benefit from their expertise, insider knowledge, and personalized service. To find the perfect travel agent, researching and identifying potential candidates, assessing their credentials and expertise, evaluating the services and offerings, and establishing communication and building rapport are crucial steps.

1. Seeking Recommendations

Seeking recommendations from others is an excellent way to start your search for the perfect travel agent. By tapping into the experiences of friends, family, and colleagues, you can gain valuable insights and potentially find an agent who has already proven themselves in delivering exceptional service. Here are a few steps to follow when seeking recommendations:

  1. Ask friends, family, and colleagues: Begin by reaching out to your personal network and inquire about their experiences with travel agents. Whether they recently planned a dream vacation or had a seamless business trip, their recommendations can serve as a solid starting point.

  2. Utilize online travel communities and forums: In addition to seeking recommendations from those you know, take advantage of online travel communities and forums. Platforms like TripAdvisor, Lonely Planet, and Reddit have dedicated sections where users can share their travel agent experiences and provide recommendations. These online communities allow you to gather a diverse range of opinions and insights, helping you make an informed decision.

  3. Consider specific travel needs: When seeking recommendations, it is essential to consider your specific travel needs. Ask for suggestions from individuals who have similar preferences, destinations, or travel styles. This way, you can find a travel agent who specializes in catering to your unique requirements.

  4. Evaluate recommendations: Once you have gathered a list of recommendations, take the time to evaluate each one. Consider factors such as the overall satisfaction of the person making the recommendation, the type of trip they were planning, and the level of service they received. This evaluation process will help you narrow down your options and identify the travel agents who align with your expectations.

Remember, seeking recommendations is just the first step in finding the perfect travel agent. While personal experiences can be valuable, it is crucial to conduct further research and consider other factors before making a final decision. The next step is to delve deeper into the background and expertise of potential travel agents, which we will explore in the following section.

2. Online Search and Review Platforms

In today’s digital age, one of the most efficient ways to find a travel agent is by conducting a comprehensive online search. The internet provides a wealth of information and resources that can help travelers identify potential candidates for their travel planning needs. Here are some steps to take when using online search and review platforms to find the perfect travel agent:

  1. Start with a specific search: Begin your search by using specific keywords related to your travel needs. For example, if you’re planning a luxury vacation to Europe, you might search for “luxury travel agent Europe” or “Europe travel specialist.”

  2. Explore reputable review platforms: There are numerous review platforms available where travelers can share their experiences and rate the services of travel agents. Websites like TripAdvisor, Yelp, and Google Reviews are great places to start. Look for agents who have consistently positive reviews and high ratings.

  3. Read and analyze reviews: Take the time to read through the reviews of different travel agents. Look for patterns in the feedback and pay attention to any specific details mentioned by reviewers. This will give you a sense of the agent’s strengths and weaknesses, as well as their ability to meet the needs of their clients.

  4. Consider the number of reviews: While it’s important to read reviews, it’s equally important to consider the number of reviews a travel agent has. A larger number of reviews indicates a more established and experienced agent who has likely worked with a diverse range of clients.

  5. Look for specialized expertise: Depending on your travel preferences and requirements, you may want to seek out travel agents who specialize in specific destinations or types of trips. For example, if you’re planning a safari in Africa, finding a travel agent with expertise in African safaris can be invaluable.

  6. Check for industry affiliations: Many travel agents are affiliated with industry organizations or networks, such as the American Society of Travel Agents (ASTA) or Virtuoso. These affiliations can be a good indicator of a travel agent’s professionalism and commitment to their craft.

By utilizing online search and review platforms, travelers can gain valuable insights into the reputation and capabilities of potential travel agents. However, it’s important to remember that not all reviews are created equal. Take the time to carefully analyze the feedback and consider multiple sources before making a final decision.

Assessing the Credentials and Expertise of Travel Agents

1. Checking for Accreditation and Memberships

When searching for the perfect travel agent, it is essential to assess their credentials and expertise to ensure you are working with a reputable professional. One way to do this is by checking for accreditations and memberships.

  • Looking for industry accreditations such as ASTA or IATA: One of the first things to consider is whether the travel agent holds any industry accreditations. The American Society of Travel Advisors (ASTA) and the International Air Transport Association (IATA) are two prominent organizations that provide accreditations to travel professionals. These accreditations demonstrate that the agent has met specific standards and requirements set by these associations. It is always a good idea to work with an agent who has received accreditation from such reputable organizations.

  • Recognizing the value of travel agent affiliations with reputable associations: In addition to accreditations, it is also important to look for travel agents who are affiliated with reputable associations. These associations often provide additional resources, support, and networking opportunities for travel agents. Some well-known associations in the travel industry include the Association of Corporate Travel Executives (ACTE), the Cruise Lines International Association (CLIA), and the International Association of Travel Agents Network (IATAN). Affiliation with these associations can indicate that the travel agent is committed to staying up-to-date with industry trends and best practices.

By checking for accreditations and memberships, you can have more confidence in the expertise and credibility of the travel agent you choose to work with. These credentials serve as indicators of professionalism and can help you find the perfect travel agent for your needs.

2. Verifying Expertise and Specializations

When searching for the perfect travel agent, it is crucial to assess their expertise and specializations to ensure they can cater to your specific travel needs. Here are a few steps to follow in order to verify their knowledge and experience:

  1. Identifying travel agents with expertise in your desired destination or type of travel: Start by researching travel agents who specialize in the specific destination or type of travel you are interested in. For instance, if you are planning a luxury cruise to the Mediterranean, look for agents who have extensive experience in booking cruises in that region. This will ensure that they are familiar with the best cruise lines, itineraries, and can offer valuable insights and recommendations.

  2. Assessing their knowledge and experience through consultations or interviews: Once you have identified potential travel agents, schedule consultations or interviews with them. During these interactions, ask specific questions about their experience in your desired destination or type of travel. Inquire about the number of times they have visited the location, their familiarity with local customs and regulations, as well as their network of contacts in the travel industry. A knowledgeable and experienced travel agent will be able to provide detailed answers and demonstrate their expertise.

  3. Requesting client testimonials and references: To further validate the expertise and specializations of a travel agent, ask for client testimonials or references. These testimonials can provide valuable insights into the agent’s ability to meet their clients’ needs and deliver a satisfactory travel experience. Reach out to the provided references and ask questions about the agent’s professionalism, attention to detail, and overall level of service. This feedback can help you make an informed decision about whether the agent is a good fit for your travel plans.

Remember, finding the perfect travel agent involves more than just verifying their expertise and specializations. It is also important to consider factors such as their communication skills, responsiveness, and ability to understand and accommodate your specific travel preferences. By conducting thorough research and assessments, you can increase the likelihood of finding a travel agent who is well-suited to plan your dream vacation.

Evaluating the Services and Offerings of Travel Agents

1. Understanding Service Fees and Commissions

When it comes to finding the perfect travel agent, one of the key aspects to consider is understanding the service fees and commissions they charge. By having a clear understanding of these financial aspects, you can make an informed decision about whether the agent’s services align with your budget and travel needs. Here are a few important points to keep in mind:

  1. Inquiring about travel agent fees and commissions: Before committing to a travel agent, it’s crucial to ask about their fees and commissions upfront. While some agents charge a flat fee for their services, others may work on a commission basis where they earn a percentage of the total cost of your trip. By asking about these details, you can ensure that there are no surprises later on.

  2. Weighing the cost against the value of services provided: While it’s natural to be conscious of costs, it’s equally important to consider the value of the services provided by the travel agent. A lower fee may not always indicate a better deal if the agent lacks experience, industry connections, or personalized attention. On the other hand, a higher fee might be justified if the agent offers exceptional service, insider knowledge, and access to exclusive deals or upgrades.

  3. Considering the complexity of your travel plans: The complexity of your travel plans can also influence the service fees and commissions charged by travel agents. If you’re planning a simple domestic trip, the fees may be relatively lower compared to a complex international itinerary that involves multiple destinations, accommodations, and transportation arrangements. It’s important to factor in the intricacy of your travel plans when evaluating the cost of hiring a travel agent.

  4. Evaluating the transparency of fees and commissions: A reputable travel agent will be transparent about their fees and commissions, providing you with a breakdown of costs and explaining how they are calculated. Beware of agents who are hesitant to disclose this information or those who present vague estimates. Understanding the specifics of their fees and commissions will enable you to make an informed decision and avoid any potential hidden costs.

In conclusion, understanding the service fees and commissions charged by travel agents is essential in finding the perfect fit for your travel needs. By inquiring about these financial aspects, weighing the cost against the value of services provided, considering the complexity of your travel plans, and evaluating the transparency of fees and commissions, you can make a well-informed decision that aligns with your budget and expectations.

2. Exploring Additional Travel Services

When searching for the perfect travel agent, it is crucial to evaluate the range of services they offer. While booking flights and accommodations are essential components of any travel agency’s offerings, it is worth considering if they provide additional services that can enhance your travel experience. Here are some factors to consider when exploring additional travel services:

Assessing the range of services offered by travel agents

  • Transportation: A comprehensive travel agent will not only assist with booking flights but also provide options for ground transportation such as car rentals or shuttle services. This can be particularly valuable when navigating unfamiliar destinations or planning multi-city itineraries.

  • Accommodations: Beyond booking flights, travel agents may also have partnerships with hotels, resorts, or vacation rentals. By utilizing their connections, they can help you find the ideal accommodation that suits your preferences and budget.

  • Tours and Activities: A well-rounded travel agent can offer a variety of tours and activities to make your trip more enjoyable and memorable. Whether it’s a guided city tour, a wildlife safari, or a cooking class, having access to a range of experiences can enhance your travel experience and provide a deeper understanding of the destination.

  • Travel Insurance: While often overlooked, travel insurance is an essential aspect of any trip. A reliable travel agent should be able to provide options for travel insurance that cover various aspects such as trip cancellation, medical emergencies, and lost baggage. Having this peace of mind can save you from unexpected expenses and provide assistance in case of emergencies.

Considering personalized services and customized itineraries

  • Personalized Recommendations: A great travel agent understands that each traveler has different preferences and interests. They should be able to provide personalized recommendations based on your travel style, whether you prefer adventure, relaxation, cultural exploration, or a mix of everything. They can suggest off-the-beaten-path destinations, unique experiences, and hidden gems that align with your specific interests.

  • Customized Itineraries: For those who prefer a tailored travel experience, finding a travel agent that offers customized itineraries is crucial. They should be willing to listen to your preferences, budget, and time constraints, and create a personalized itinerary that meets your needs. This can include arranging specific activities, dining reservations, and even special celebrations during your trip.

In conclusion, when evaluating travel agents, it is essential to consider the range of services they offer. Beyond flights and accommodations, look for agents that provide additional services such as transportation options, access to tours and activities, travel insurance, personalized recommendations, and customized itineraries. By choosing a travel agent with a comprehensive range of services, you can ensure a more seamless and enjoyable travel experience.

Establishing Communication and Building Rapport with Travel Agents

1. Initial Consultation and Interview

When looking for the perfect travel agent, it is crucial to establish effective communication and build rapport right from the start. The initial consultation and interview phase play a significant role in determining whether the travel agent understands your unique travel needs and preferences. Here are some key steps to follow during this stage:

  1. Setting up an initial meeting or consultation: Begin by scheduling a face-to-face meeting or a phone call with potential travel agents. This initial interaction allows you to get a sense of their professionalism, expertise, and overall communication style. It is essential to choose a travel agent who is easily accessible and responsive to your inquiries.

  2. Asking relevant questions: During the consultation, it is important to ask relevant questions that will help you gauge the travel agent’s understanding of your specific travel requirements. Consider asking about their experience in planning similar trips, their knowledge of specific destinations, and their ability to accommodate any unique requests or preferences you may have.

  3. Assessing their listening skills: A competent travel agent should possess excellent listening skills to fully comprehend your travel aspirations. Pay attention to how well the agent listens to your needs and concerns. Do they take notes? Do they ask clarifying questions? These are indicators of their attentiveness and commitment to meeting your expectations.

  4. Evaluating their recommendations: A skilled travel agent should be able to provide thoughtful recommendations based on your preferences and budget. Assess the quality and relevance of the suggestions they offer. Are they able to present a variety of options that align with your interests? This will give you insight into their level of expertise and their ability to tailor a travel itinerary to your specific desires.

  5. Considering their knowledge and expertise: Inquire about the travel agent’s qualifications, certifications, and affiliations with professional organizations. This will provide you with an understanding of their level of expertise and commitment to staying updated on the latest industry trends. It is also worth asking if they have personal travel experience in the destinations you are interested in, as this firsthand knowledge can contribute to the success of your trip.

Remember, the initial consultation and interview phase is an opportunity for you to assess the travel agent’s suitability for your travel needs. By asking relevant questions, evaluating their listening skills, and considering their knowledge and expertise, you can make an informed decision about whether they are the right fit for you.

2. Assessing Responsiveness and Communication Style

When searching for the perfect travel agent, it is crucial to assess their responsiveness and communication style. A travel agent’s ability to promptly address your concerns and inquiries is a key indicator of their professionalism and dedication to customer service. Here are some tips on how to evaluate their responsiveness and communication style:

  1. Observing the travel agent’s responsiveness: Pay attention to how quickly the travel agent responds to your initial inquiry or request for information. A good travel agent should acknowledge your message within a reasonable timeframe, typically within 24 to 48 hours. If the agent takes an extended period to respond or fails to respond at all, it could be a sign that they may not prioritize their clients’ needs.

  2. Willingness to address your concerns promptly: Once the travel agent has responded, assess how promptly they address your concerns or questions. A reliable travel agent should demonstrate a proactive approach in understanding your travel preferences, requirements, and any specific concerns you may have. They should be attentive to your needs and provide you with thorough and detailed answers to ensure you feel confident in their ability to assist you.

  3. Evaluating their communication style: Take note of the travel agent’s communication style during your interactions. Are they professional, courteous, and attentive to detail? Do they actively listen to your requests and provide personalized recommendations based on your preferences? A skilled travel agent should possess effective communication skills, such as active listening, clear articulation of ideas, and the ability to convey complex travel information in a simplified manner.

  4. Assessing their knowledge and expertise: In addition to responsiveness and communication style, evaluate the travel agent’s knowledge and expertise in the travel industry. A competent travel agent should have a deep understanding of various destinations, travel regulations, visa requirements, and travel insurance options. They should be able to provide you with accurate and up-to-date information to ensure a smooth and hassle-free travel experience.

Remember, assessing a travel agent’s responsiveness and communication style is essential to finding the perfect travel agent who will cater to your specific needs and preferences. By observing their promptness, willingness to address your concerns, and evaluating their communication style, you can make an informed decision and choose a travel agent who will provide exceptional service throughout your travel journey.

Making the Final Decision and Booking with a Travel Agent

1. Comparing Proposals and Recommendations

When it comes to finding the perfect travel agent, it’s essential to compare the proposals and recommendations provided by different agents. This step will help you narrow down your options and make an informed decision. Here are some key points to consider when comparing:

  • Reviewing the proposals: Start by carefully reviewing the proposals submitted by each travel agent. Pay attention to the level of detail provided and how well they address your specific travel needs. Look for clear and concise information about the destinations, accommodation options, transportation arrangements, and any additional services they can offer.

  • Considering cost: Cost is an important factor to consider when choosing a travel agent. Take note of the overall price quoted by each agent and evaluate it in relation to the services offered. Keep in mind that the cheapest option may not always be the best, as it could indicate a lack of quality or hidden fees. Look for a balance between affordability and value for money.

  • Evaluating the itinerary: Examine the proposed itineraries from different agents and assess how well they align with your travel preferences. Consider factors such as the duration of the trip, the number of destinations included, and the activities and attractions covered. Look for flexibility in case you want to make any changes or additions to the itinerary.

  • Assessing added value: A good travel agent will go the extra mile to provide added value to their clients. Look for additional perks or benefits included in the proposals, such as complimentary upgrades, exclusive access to certain attractions, or special discounts. These extras can enhance your travel experience and make it more enjoyable.

By carefully comparing the proposals and recommendations provided by different travel agents, you can ensure that you choose the one that best meets your needs and preferences. Take your time to carefully evaluate each option before making a final decision.

2. Trusting Your Instincts

Trusting your instincts is a crucial aspect when it comes to choosing the perfect travel agent. While it may seem like a subjective factor, listening to your gut feeling and intuition can often lead you in the right direction. Here are a few key points to consider when trusting your instincts:

  • Initial Impressions: Pay attention to your first impressions when interacting with a travel agent. Do they appear knowledgeable, professional, and attentive to your needs? Trusting your initial instincts can provide valuable insights into whether the agent is a good fit for you.

  • Communication Style: Evaluate the communication style of the travel agent. Are they responsive and prompt in their replies? Do they take the time to understand your preferences and requirements? If you find yourself comfortable and at ease during your initial conversations, it may be a positive sign that your instincts are leading you towards the right travel agent.

  • Reputation and Reviews: Conduct thorough research on the travel agent’s reputation and read reviews from previous clients. While reviews alone shouldn’t be the sole basis of your decision, they can provide valuable insights into the agent’s professionalism, level of service, and overall customer satisfaction. If the majority of reviews align with your instincts, it can reinforce your decision.

  • Building Trust: Building trust and confidence in your selected travel agent is essential before making the final booking. This can be achieved through open and transparent communication, where the agent addresses any concerns or questions you may have. A trustworthy travel agent will prioritize your needs, provide accurate information, and guide you through the entire booking process with professionalism and integrity.

  • Personal Connection: Sometimes, you may simply feel a personal connection with a particular travel agent. This connection can be based on shared interests, similar travel experiences, or a genuine rapport. Trusting your instincts in these instances can lead to a more enjoyable and personalized travel planning experience.

Remember, trusting your instincts doesn’t mean completely disregarding research and due diligence. It serves as an additional tool to help you make an informed decision when choosing the perfect travel agent. By combining your instincts with tangible factors such as reputation, communication, and trust-building, you can increase the likelihood of finding a travel agent who aligns with your needs and ensures a smooth and memorable travel experience.

FAQs – How to Find the Perfect Travel Agent

How can I find a reliable travel agent?

Finding a reliable travel agent requires some research and consideration. Firstly, start by asking for recommendations from friends, family, or colleagues who have recently used a travel agent and had a positive experience. Additionally, check online review websites to read customer feedback about various travel agents. It’s also essential to ensure the travel agent is licensed and accredited by reputable organizations such as the American Society of Travel Advisors (ASTA) or the International Air Transport Association (IATA). This way, you can have peace of mind knowing that the agent operates under strict industry standards.

What qualifications should a good travel agent possess?

A good travel agent should possess strong knowledge about various destinations, including popular tourist attractions, visa requirements, local customs, weather patterns, and available accommodation options. They should have excellent communication skills to effectively understand and cater to your travel preferences, as well as negotiate with airlines, hotels, and tour operators. It’s also beneficial if the agent has been in the industry for many years and constantly participates in training and professional development programs to stay updated with the latest trends and changing regulations in the travel industry.

How do I ensure that a travel agent specializes in my desired type of travel?

When looking for a travel agent, it’s important to consider your specific travel needs and preferences. Some travel agents specialize in specific types of travel, such as adventure travel, luxury travel, or destination weddings. To find an agent that matches your desired type of travel, ask them directly about their experience and expertise in organizing similar trips or specific destinations. Additionally, inquire if they have any industry affiliations or certifications related to your desired type of travel, as this indicates their specialization and knowledge in that area.

Is it necessary to meet a travel agent in person or can I work with them online?

The choice between meeting a travel agent in person or working with them online depends on your personal preference and comfort level. Most travel agents offer the option of working either in person, over the phone, or through email and other online communication channels. Meeting in person can provide a more personalized experience and allows you to establish a rapport with the agent, while online communication offers convenience and flexibility, especially if you have a busy schedule or live far away. However, regardless of the medium of communication, make sure to ask for references and check their credentials to ensure the travel agent is trustworthy and reliable.

How do travel agents make money, and will it affect the cost of my trip?

Travel agents typically earn their income through commissions paid by airlines, hotels, tour operators, and other travel providers when they book trips on their clients’ behalf. These commissions are usually built into the cost of the trip, meaning the price you pay as a customer already includes the agent’s commission. Therefore, working with a travel agent does not necessarily mean your trip will be more expensive compared to booking directly with the providers. In fact, travel agents often have access to exclusive deals, discounts, and packages, which can sometimes result in cost savings for you.

What should I do if I am unsatisfied with the services provided by a travel agent?

If you find yourself unsatisfied with the services provided by a travel agent, it’s important to communicate your concerns directly with them. They may be able to address the issue and find a solution to rectify the problem. If the agent doesn’t address your concerns or provides unsatisfactory solutions, you can reach out to their agency or higher management to lodge a complaint. It’s often helpful to have any relevant documentation or evidence to support your claim. In extreme cases, if the agent is a member of an industry association or accredited organization, you can escalate the matter to the respective organization for further assistance or mediation.

How to choose a travel agent : what to look for in a travel agent

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